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Instructor Name

Ziksaya Team

Category

Culture Matters

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Course Description

This course will enable you to understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture. You will learn how to work with both of these concepts in mind, creating positive experiences leading to service creativity and innovation.

Course Curriculum

1 Welcome to Ziksaya
4 Min


1 What is diversity and inclusion?
2 Min


2 The importance of Diversity and Inclusion for Organisations
3 Min


3 Key diversity concepts
2 Min


4 Familiarize with diversity categories
8 Min


5 Intergenerational diversity
5 Min


1 Cultural Dexterity and its importance
3 Min


2 Ways to improve Cultural Dexterity
2 Min


3 Diversity Wheel
5 Min


4 Components of Cultural Dexterity
2 Min


5 Cultural Dexterity and Leadership
4 Min


1 Define Unconscious Bias
2 Min


2 Types of Unconscious Bias
5 Min


3 Identifying your own stereotypes
5 Min


4 Working with biases in the workplace.
7 Min


1 Attitude of Openness
1 Min


2 Curiosity
2 Min


3 Self Awareness
3 Min


4 Skill of Empathy & Diverse World View
2 Min


5 Diversity in ways to communicate
2 Min


1 Sensitivity Problems in the Workplace
3 Min


2 Measuring Your Cultural Competence
4 Min


3 Understanding Different Communication Styles
3 Min


4 Essential Cross-Cultural Skills for the Workplace
3 Min


5 How to promote Cultural sensitivity in the workplace
4 Min


1 Self Reflection
30 Min


2 Key terminologies on title name
15 Min


3 Intervene Questions
15 Min


1 Wrap up
5 Min


Instructor

Ziksaya Team

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43 Students
37 Courses

Group of Seasoned professionals having collective work experience of 40+ years in corporate. Having worked in various functions and roles has enabled to create a curriculum which focuses on soft skills / transferable skills. Having known that soft skills are essential part of improving one's ability to work with others and can have a positive influence on furthering your career

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