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Instructor Name

Ziksaya Team

Category

Talent Matters

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Course Description

In this course learn how to use the tools and tactics for working with real world problems in a professional environment. With help of analytical tools for problem identification and definition, evaluation of possible solutions, and solution selection, so that you can bring better value to your organizations and customers. Learn to develop the creative thinking skills needed in today’s turbulent times. Explore successful models and proven methods that are readily transferable on-the-job.

Quotes

“We can not solve our problems with the same level of thinking that created them.” — Albert Einstein

“A problem well stated is a problem half solved.” — John Dewey

“Whenever you see a successful business, someone once made a courageous decision.”

― Peter F. Drucker

“You can’t make decisions based on fear and the possibility of what might happen.” ― Michelle Obama

Course Outcomes

  • More clearly define the problem
  • Define a Structured Problem Solving Process
  • Understand Cause-Effect-Symptom-Problem Relationships in Problem Definition
  • How to apply Cause-Effect Tools and Techniques and Develop Root-Cause Analysis
  • How to apply Idea Generation Tools and Techniques in Formulating Creative Solutions
  • Generate a wider variety of quality solutions to problems
  • How to apply Evaluative Tools and Techniques for Decision Making Process

Course Curriculum

1 Welcome to Ziksaya
Preview 4 Min

In this course learn how to use the tools and tactics for working with real world problems in a professional environment. With help of analytical tools for problem identification and definition, evaluation of possible solutions, and solution selection, so that you can bring better value to your organizations and customers. Learn to develop the creative thinking skills needed in today’s turbulent times. Explore successful models and proven methods that are readily transferable on-the-job


1 Definition of Problem, Problem Solving and Problem Solving Approach
5 Min


2 Nature and Categories of Problem
3 Min


3 Causes and Symptoms of Problem
5 Min


4 Problem Solving Process
5 Min


5 Root Cause Analysis Tools and Methods
4 Min


1 The Five Whys
2 Min


2 Fishbone Analysis
2 Min


3 Brainstorming
2 Min


4 Pareto Chart
3 Min


5 Strategies and Obstacles on Problem Solving
3 Min


1 Decisions, decisions
1 Min


2 The decision-making process
3 Min


3 Decision-making techniques Part I
2 Min


4 Decision-making techniques Part II
2 Min


5 How to make an Effective Decision ?
4 Min


1 The action plan: Techniques
3 Min


2 The action plan: Techniques II
8 Min


3 Monitor and Review
6 Min


4 How do You Write an Action Plan?
8 Min


1 Creative Problem Solving Approach
1 Min


2 What's Your Problem- Solving Personality?
7 Min


3 Techniques for Creative Problem Solving- I
9 Min


4 Techniques for Creative Problem Solving- II
5 Min


5 How does CPS work ?
4 Min


1 Self Reflection - PSDM
30 Min


2 Interview questions on Problem Solving and Decision Making
15 Min


3 Keywords related to Problem Solving and Decision Making
15 Min


1 Wrap Up
5 Min


Instructor

Ziksaya Team

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43 Students
37 Courses

Group of Seasoned professionals having collective work experience of 40+ years in corporate. Having worked in various functions and roles has enabled to create a curriculum which focuses on soft skills / transferable skills. Having known that soft skills are essential part of improving one's ability to work with others and can have a positive influence on furthering your career

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