This course will equip you to manage conflicts within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical. You’ll master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results
Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. —William James
“We don’t get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.”― Steve Goodier
“The Law of win/win says: Let’s not do it your way or my way; let’s do it the best way.” —Greg Anderson
“10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.” Unknown
Group of Seasoned professionals having collective work experience of 40+ years in corporate. Having worked in various functions and roles has enabled to create a curriculum which focuses on soft skills / transferable skills. Having known that soft skills are essential part of improving one's ability to work with others and can have a positive influence on furthering your career
Conflict Management
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